Frequently Asked Questions about Equipment Maintenance and Fault Tracking Software
Frequently asked questions
The most common questions about setup, field use, data security and plans.
How long does setup take?
Your company workspace opens quickly. Import your machine list from Excel and start field entry on day one.
Does it work when there is no internet in the field?
Yes. Fault, meter, inspection and fuel records are queued on the device and sent automatically once connectivity returns.
Do operators need to install an app?
No. The QR code on the machine is scanned with the phone camera and the action screen opens directly in the browser.
Is our data stored in the same place as other companies data?
No. Every company runs in its own isolated database and users sign in only to their own workspace.
Can we migrate our existing data?
Excel import is available for machine, meter, oil and maintenance history. The support team helps with custom formats.
Which telemetry systems does it work with?
The Seyir Mobil connection is live. Other manufacturer systems are on the roadmap, and manual meter entry is always available.
How is pricing determined?
By the number of machines and the selected modules. Once the scope is clear, a tailored quote is prepared for you.
Is the number of users limited?
No. All plans include unlimited users; scope is determined by the number of machines and the module selection.
Can we see who changed what?
Yes. Critical actions and exports are written to the audit trail and kept for 180 days.
How is support provided?
An in-app user guide and email support are available. Our team is with you throughout setup, data migration and training.